On this page, we have listed some of the frequently asked questions by current or potential customers as well as the answers to these questions. We have included general customer service questions as well as questions on our products. We hope you find this information useful.
Customer Service Questions
How long will it take to process and ship my order?
We will process all orders on the day they are received and ship them the following day.
What is your return policy?
You can read our return policy here.
I am registered as a HealthCare Professional or Distributor on your site, Why do I not qualify for Free Ground Shipping?
HealthCare Professionals and Distributors qualify for discounted pricing. As a result, the costs of shipping cannot be borne by the prices they are paying, particulary when their orders tend to be larger (and therefore carry higher freight costs).
I’m having trouble finding a product on your site.
Please use the Quick Search tool located at the top right of your screen. If this does not help, please contact us at email@example.com or 844-268-6476.
Do you offer customized quotations for large orders?
Yes, we do. Please contact us at firstname.lastname@example.org or call us at 844-268-6476 for a quote. We will get back to you with one within a day or two.
Do any of your products have Latex?
At DynaPro Health, we are proud that all of our products, including our Rigid Strapping Tape, Porous Athletic Tape and our Extra Porous Athletic Tape, are completely latex free. If you have sensitive skin or allergies, you will not have to worry about medical reactions when using our products. Our Rigid Tape is the only latex free product of its type in Canada, and also uses a 100% hypoallergenic adhesive.
What are the key benefits of your Porous Athletic Tape?
Our Porous Athletic Tapes allow your skin to breathe through them and retain its natural temperature while you are training or competing. The result is a high level of wearing comfort over extended periods and less distraction from your performance. Our Extra Porous Athletic Tape also uses an extra strong adhesive for increased support and security.