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Free Ground Shipping Policy

We are committed to saving our customers money. Our Free Ground Shipping Policy is one way in which we do that.

To qualify for Free Ground shipping each of the following conditions must apply:

  • For Guests or Customers who have set up Consumer accounts, the total order value must be at least $100 excluding taxes;
  • For customers who have applied for and been granted HealthCare Professional pricing, the total order value must be at least $350 excluding taxes;
  • Customers who have applied for and been granted Distributor pricing are not eligible for free ground shipping. The shipping charges for these orders will be individually determined based on their size, weight and destination;
  • The order must not contain unusually large or heavy items;
  • The shipping address can be anywhere within Canada, except for the Northwest Territories, Nunavut, Newfoundland & Labrador  or the Yukon.;
  • Express shipping services are available at an additional cost.

Orders That Do Not Qualify for Free Ground Shipping

If you are a Guest or a Customer who has set up a Consumer Account and your order is under $100 (excluding taxes) and does not contain unusually large or heavy items, we will ship your order anywhere within Canada except to addresses in the Northwest Territories, Newfoundland & Labrador, Nunavut or the Yukon for $15For Guest or Consumer orders going to the Northwest Territories, Newfoundland & Labrador, Nunavut or the Yukon, we will use Canada Post Regular Parcel Service only. The shipping charge for orders that do not contain unusually large or heavy items will be $25.

If you have applied for and been granted Healthcare Professional pricing and your order is under $350 (excluding taxes) and does not contain unusually large or heavy items, we will ship your order anywhere within Canada except to addresses in the Northwest Territories, Newfoundland & Labrador, Nunavut or the Yukon. The charge for shipping these orders will be determined as follows:

  • Orders going to Ontario or Quebec – $25.
  • Orders going to Nova Scotia or New Brunswick – $30.
  • Orders shipping to Manitoba, Saskatchewan or Alberta – $35
  • Orders going to British Columbia – $40
  • Orders going to the Northwest Territories, Newfoundland & Labrador, Nunavut or the Yukon -$45. We will ship these orders via Canada Post Regular Parcel Service only.

If you have applied for and been granted Distributor pricing, the shipping charges for your orders will be individually determined based on their size, weight and destination.

Other Shipping Terms & Conditions

In general, we will ship all orders for which you have requested Free Ground Shipping by UPS Ground, Canpar Ground or by Canada Post Regular Parcel Service. We reserve the right to choose the service we use for each order.

If your order includes unusually large or heavy items,  the shipping charges will be individually determined based on the size, weight and destination of the order.

We will provide you with a tracking number for your order once we have invoiced and shipped it. If you have set up an account on this site, you can review the order details section of your account page. The tracking number will be stored along with the information for each completed order.

If you wish to have your products shipped by a different provider than Canada Post, UPS or CanPar, we will do our best to accommodate this if possible. Please note, however, that these shipments will not qualify for Free Ground Shipping. Please note also that some shipping providers will not provide services to all addresses in Canada.

 

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